NURISMARTIAN, Roby; SEMBEL, MBA., PH.D., CSA, Prof. Ir. Hendra Michael Roy. The Mediating Role of Satisfaction in the Relationship between Service Quality and Loyalty: Case Study in PT Asuransi XYZ Indonesia. International Journal of Business Studies, [S. l.], v. 4, n. 1, p. 46–55, 2020. DOI: 10.32924/ijbs.v4i1.109. Disponível em: https://ijbs.ipmi.ac.id/index.php/ijbs/article/view/109. Acesso em: 4 mar. 2026.