ONG, Leonnard. Effects of Reputations and Satisfactions on Positive Word of Mouth Intentions and Switching Behaviors. International Journal of Business Studies, [S. l.], v. 1, n. 1, p. 1–8, 2018. DOI: 10.32924/ijbs.v1i1.8. Disponível em: https://ijbs.ipmi.ac.id/index.php/ijbs/article/view/8. Acesso em: 10 mar. 2026.