EASTERINA, Benedicta Samantha. The Impact of e-Service Quality on e-Satisfaction and Loyalty in BTN Mobile:: In the Evidence of BTN Mobile Banking Users in JABODETABEK. International Journal of Business Studies, [S. l.], v. 8, n. 1, p. 85–95, 2024. DOI: 10.32924/ijbs.v8i1.325. Disponível em: https://ijbs.ipmi.ac.id/index.php/ijbs/article/view/325. Acesso em: 13 mar. 2026.