KUSWIBOWO, Christian. The impact of Service Performance on Customer Satisfaction and Customer Loyalty During Covid-19 Pandemic: A Case Study of Bank BTN. International Journal of Business Studies, [S. l.], v. 6, n. SI, p. 14–22, 2022. DOI: 10.32924/ijbs.v6i1.211. Disponível em: https://ijbs.ipmi.ac.id/index.php/ijbs/article/view/211. Acesso em: 30 apr. 2026.